Mail App Glitches Encountered By iPhone Users

Many user are encountering crashes or freezing and blank screens when trying to open the Mail app on their iPhone.

Apple users across the internet have complained of poor functionality with Mail and other apps, and the culprit appears to be the latest iOS 18.5 update, at least according to disgruntled customers.

While Apple's support System Status page showed all services were online on the afternoon of 6 June, users on Apple Support Communities threads, Reddit, and other social media platforms and forums continued to report issues with functionality.

The crux of the complaints began around 4 June, nearly a month after 18.5 was released on 13 May. It is unclear why the issue would arise so long after the release, but it appears to impact iPhones of all ages and varieties, making the update the only common denominator. Some posts have indicated that the owners only recently downloaded 18.5, despite it being available for weeks.

Some users complained about other hiccups since downloading iOS 18.5, including slow app loading, crashes, and misaligned visual assets. The posts appear to indicate that models older than the iPhone 16 are encountering the most issues.

The tech giant has not acknowledged the reported issue publicly on its website, in support community posts or on its official social media accounts as of late Friday afternoon.

While Apple has not yet released an official fix to the issue, some users have discovered a few workarounds.

One user said a local Apple support representative advised resetting network settings to temporarily relieve the issues. You can do so by following this path on your iPhone: Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Other users reported success using the suggested network reset method.

Some others reported that changing autocorrect and keyboard settings temporarily improved Mail functionality, though this could be coincidental more than anything. If you'd like to try it anyway, follow these steps: Settings > General > Keyboard > then disable features including "Auto-Correction" and "Smart Punctuation."