After plenty of users complained, Apple introduced a battery replacement program for select models of the iPhone 6s, which users reported can shut down unexpectedly. But units without eligible serial numbers are reportedly having problems, and the iPhone 6s isn’t the only recent iPhone with battery issues making users mad.
Apple claims that the problem affects only “a very small number of iPhone 6s devices.” Specifically, those manufactured between September and October 2015.
As Apple explained, "We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur."
Apple provided an easy way for users to check whether their iPhone 6s is eligible for a battery replacement. And as Chance Miller reports for 9to5Mac, the company was also sure to explain that the battery flaw doesn’t create a safety issue. Affected users can visit an Apple Retail Store or an Apple Authorized Service Provider to get their battery replaced for free. But the problem is that owners of eligible iPhone 6s units aren’t the only ones reporting unexpected shutdowns.
But what’s strange about the problem, and Apple’s proposed solution: It didn’t address the whole problem. Michael Kan reported for PCMag at the time that Apple announced its repair program that the China Consumers Association had asked Apple to investigate the shutdown issues after receiving a number of complaints from Chinese iPhone users. The shutdowns reportedly occurred when the device’s charge dropped between 60–50 percent in both cold and room-temperature environments. And the devices would also fail to turn on unless connected to a power supply.
Kan noted that though Apple claimed to address the problem, a government watchdog group called the China Consumers Association said this:
"Earlier this week that consumers continue to complain the shutdown issues are also found in older iPhone 6 and 6 Plus models. In addition, consumers with iPhone 6s models built outside the September and October 2015 date range have also reported the problem."After analyzing consumer complaints, the group said that "the shutdown malfunction also exists in the iPhone 6, iPhone 6 Plus, iPhone 6s Plus, in addition to iPhone 6s devices produced between September and October 2015." As Forbes noted, even former Apple executive Tony Fadell reported that his iPhone was shutting off unexpectedly "every other day." Fadell’s tweets confirm that the problem isn,t limited to the standard iPhone 6s. Fadell noted that his phone was an iPhone 6s Plus, a device that Apple still claims is unaffected by the battery flaw.
As Jeff John Roberts reports for Fortune, "The most annoying aspect of all this is that Apple refuses to come clean about what’s going on." He explained, "While the company is running a limited battery replacement program for some iPhone 6s models, it’s still pretending things are just fine with other models."
Roberts reports that so far, all Apple has said is that an upcoming iOS software update will add "additional diagnostic capability," which will enable Apple "to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates."