Entrepreneurs should think of ways to provide more value to customer and be better in what they are doing if they want to survive the challenging environment brought about by the global economic slowdown.
This was the call made by speaker Francis J. Kong during the Small and Medium Enterprise (SME)Speaker Series sponsored and organized by Planters Development Bank (Plantersbank) held at the Tierra Montana Hotel in General Santos City.
"SMEs should have a determined approach to improve, be better and provide more value to the customer," Kong said.
He adde that entrepreneurs should come up with strategies to manage difficulties caused by the recent crisis. They should, however, remain alert for opportunities which could turn around their business.
The series is set to visit key cities throughout the country to help address issues faced by a growing number of Filipino entrepreneurs and more so help them realize the important role they have in shaping the landscape of the economy.
This advocacy program by Plantersbank is aligned with the bank's goal to promote SME enablement and hopes to provide Filipino entrepreneurs with a venue to equip themselves with the latest management trends and valuable tips from business gurus. Entrepreneurs will also have the opportunity to expand their networks and build possible partnerships.
This was the call made by speaker Francis J. Kong during the Small and Medium Enterprise (SME)Speaker Series sponsored and organized by Planters Development Bank (Plantersbank) held at the Tierra Montana Hotel in General Santos City.
"SMEs should have a determined approach to improve, be better and provide more value to the customer," Kong said.
He adde that entrepreneurs should come up with strategies to manage difficulties caused by the recent crisis. They should, however, remain alert for opportunities which could turn around their business.
The series is set to visit key cities throughout the country to help address issues faced by a growing number of Filipino entrepreneurs and more so help them realize the important role they have in shaping the landscape of the economy.
This advocacy program by Plantersbank is aligned with the bank's goal to promote SME enablement and hopes to provide Filipino entrepreneurs with a venue to equip themselves with the latest management trends and valuable tips from business gurus. Entrepreneurs will also have the opportunity to expand their networks and build possible partnerships.
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Not only is adding more value to customers important, but to me the most important aspect of being an entrepreneur is providing great customer service.
In an age where people are spending more at large box stores like Walmart or online at Amazon, I will still go out of my way and spend my money if I receive great customer service. I will also become a repeat customer, knowing I have been recognized and valued.
I think that is why EBay grew so large so quickly. Their feedback system, helps greatly when someone purchases an item and has the sellers feedback in front of them.